SHIPPING AND RETURNS

Shipping Within the Perth Metro Area
All standard shipping orders are shipped using Couriers Please (with an authority to leave) or Australia Post if shipping to a PO Box.

All orders placed before 10am weekdays will be processed and shipped the same business day and delivered the same day. Orders placed after 10am will be delivered the following day.

Out of metro orders will be delivered on the next day.

A flat rate of $10 applies to all orders under $125.

Shipping Within Australia
All standard Interstate shipping orders are shipped using Australia Post. All orders placed before 11am weekdays will be processed and shipped the same business day. Orders placed after 11am will be shipped the following business day. We cannot guarantee delivery times, however, you should receive your delivery within 1-7 days (check with PO).

A flat rate of $10 applies to all orders under $125.

International Shipping
We ship to all international destinations.
International delivery times are 1-3 weeks. If you have not received your ordered items within this timeframe, please email us your full name and order number and we will investigate on your behalf.
A flat rate of $35 applies to all international orders, except if you are in New Zealand and then it is a flat rate of $20.

Exchanges and Returns
Your satisfaction is our priority, so please take the time to familiarise yourself with the following conditions:

As you are unable to try garments on before you make a purchase items can be returned within 21 days of being received for exchange or Credit Note (valid for 3 months) for all full priced purchases.

Due to the popularity of our garments we cannot guarantee that we will have your requested size in stock to exchange. Any exchanges requested that we do not have in stock will automatically be issued as a Credit Note.

Items must be returned new, unused and with all packaging and designer garment tags still attached. Returned items that have been worn, washed, damaged or altered from their original state will not be accepted, and will be returned to you.

We do not offer refunds for change of mind, incorrect order or incorrect size.

Products marked as SALE cannot be returned or exchanged.

Please contact us by emailing shop@megandwally.com if you have any further questions.

Faulty Item Returns
We aim to provide you with products of the highest standard and quality. Your items are thoroughly checked before they are shipped to you but if you receive an item which you believe to be faulty we are happy to, at our discretion, replace, repair, or refund in the case of a manufacturing fault. If you believe your garment has a manufacturing fault please contact us at shop@megandwally.com and we will treat it with the highest priority. In order to speed the process up please email some photos of the fault/issue. The garment will either be repaired, replaced or you will be issued a refund.

How to Return Your Purchase
To return your product, please include the completed returns form (included in your original order) with your items and send to the following address marked 'Return of Goods':

Meg and Wally
PO Box 1310
West Leederville WA 6007

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds and exchanges will be processed within 1-3 days on acceptance of your return and you will be kept updated on it's progress.